Our values: transparent pricing, real service
Park King operates on three core values:
- Transparent pricing — the price you see at booking is the final price. No hidden fees, no surprise charges.
- Real service — dedicated 4-min shuttle, on-site staff, optional services (cleaning, EV charging, tire change). Not just a parking spot.
- Customer-first flexibility — free cancellation up to 24 h before, easy modifications, English-speaking hotline 24/7.
Our team and infrastructure
Park King has a permanent team of 15 employees: drivers, parking staff, customer service, and management. Our shuttle fleet consists of 4 vehicles with luggage capacity for families up to 4 passengers + 8 suitcases. We coordinate with partner services (interior cleaning, tire shop) to offer add-on services without subcontracting trust-related tasks like key custody.
Our video surveillance system covers all areas of the lot. Recordings are stored for 30 days. The fenced perimeter with controlled entrance prevents unauthorized access. EV charging stations are available at multiple parking spots — compatible with all common EV brands.
What our customers say
49,800+ customer reviews speak louder than marketing claims. Common themes in reviews:
- "Cheaper than I expected" — surprised at the price-to-service ratio.
- "Shuttle was on time" — the 4-minute shuttle is consistently reliable.
- "Felt safe" — fenced lot, video, lit at night.
- "Easy booking" — 3-minute online process, instant confirmation.
- "English-speaking staff" — international travelers feel welcome.
- "Free cancellation saved my booking" — flexibility valued by business travelers.
Our environmental and social commitment
Park King is committed to sustainability:
- EV charging stations support the energy transition.
- LED lighting across the lot reduces energy consumption.
- Local employment — our staff lives in Norderstedt and Hamburg-Nord.
- Insurance and tax compliance — fully registered, all employees with social security.
- Waste reduction — paperless booking, digital invoicing.
Plans for the future
We are planning expansion in 2026/2027:
- Additional EV chargers (target: every 3rd parking spot).
- Solar panels on the office building (self-sufficient electricity for the lot).
- Expanded interior cleaning partnership.
- Dedicated premium service tier for very long stays (1+ month).
- Improved customer app with shuttle-tracking in real time.
Customer feedback drives every decision. If you have suggestions, contact info@parkkinghamburg.de.
